Job Vacancy Lahore Position DMO AMESA Pakistan at PepsiCo

The purpose of the role is to:

• Serve as an expert within DMO with knowledge of the master data OTC, MTD, PTP/RTR processes, including the market’s specifics, systems, language (if needed), etc.

• Plays a key role in building and growing the DMO team in the responsible market as a market DMO OTC, MTD, PTP/RTR champion

• This role is accountable for closely collaborating with the GBS DMO OTC, MTD, PTP/RTR and business team to support the E2E master data management processes (OTC, PTP/RTR, MTD)

• Identify opportunities for process optimization and automation within the master data OTC , MTD, PTP/RTR processes to improve operational efficiency and reduce manual efforts

• Drive continuous improvement initiatives to enhance data quality, streamline processes, and optimise the master data OTC process cycle

• Ensure the integrity and accuracy of data within the master data OTC, MTD, PTP/RTR processes, with a focus on core master data objects (Supp^lier, material, bank, customer, customer hierarchy) and supplementary data if it’s in a scope

• Drive the master data quality agenda through GBS execution and business engagement

• Drive operational effectiveness through GBS capabilities

• Increase master data culture through business and GBS training

• Support the DMO GBS team on specific issues related to the OTC process

• Communicate with other DMO domain champions across different markets and business functions to drive the data management processes continuous improvement based on global/sector/local business needs

• Support business projects from a DMO side (data analysis, data cleansing, data requirements identification, change management, etc.)

• Work together with the other DMO sector teams to identify best practices and implement them to standardize and harmonize processes across the sector

• Support key business stakeholders in data related activities (e.g., definition of local DQ rules, issue resolution and escalation, WF initiation, block/unblock processes, structural data changes in system)

• Support the review of ServiceNow tickets and assign to the proper channels for resolution (WF tickets to be sent to CC WF team, non-WF tickets to be resolved by Champions)

• Communicate business priorities to CC Service Delivery team

• Identify and propose process improvement opportunities to optimize the E2E DMO processes in their respective capability and market

• Guide champions and Service Delivery team on resolution on complex data issues/requests (e.g., critical incidences, business stopper issues, cross-domain issues)

• Analyze target compliance of DMO performance metrics (SLAs, OLAs, DQ, KPIs) for their specific capability and market and coordinate issue resolution

• Support CC Data Quality team on mitigation of DQ issues through business engagement

• Support local cross-functional projects with an impact on master data across their assigned capability and market (e.g., data extraction, data cleansing, data enrichment working jointly with business partners)

• Participate in global/sector projects with an impact on master data across their assigned capability and market (e.g., MDM process design, coordinate UAT with CC, BRF and DQ rules requirements)

• Collaborate with CC KM/ESM/PEX team to ensure alignment with overall control objectives; support with external and internal audits

• Support execution of GCS/SOX controls activities in their assigned processes as defined in RCM*

• Participate in external and internal audit reviews and risk assessment sessions to present and explain the master data management process

• Ensure that Service Delivery team is properly trained to execute daily DMO operation and coordinate the Service Delivery team members certifications processes

Qualifications:

• +5 years of master data management or related experience, especially in material/product, customer and vendor data domain

• Bachelor degree or equivalent international qualification

• Experience in Fast Moving Consumer Goods Companies preferred

Skills, Abilities, Knowledge:

• Proficient in basic Microsoft applications (Excel, Word, PowerPoint, Visio, Outlook and other)

• Ability to understand complex functional and IT requirements, and ability to identify and offer multiple solution options and recommend best solution

• Extensive knowledge and experience in the following tools, disciplines, and processes: Microsoft Visual Studio Team Services (MS VSTS), MS 365 Dynamics, MS Power Platform (Apps, Automate, etc.), SAP, SAP WF

• Good communication skills to communicate with customers, team members, vendors, and management

• Ability to speak and write in English and fluency in Urdu language